If you’re concerned that you have received a faulty product, please contact us via email or live chat using the buttons on this page. If possible, please attach any photos or videos of the fault to help ensure we can quickly and accurately diagnose the issue and offer a solution.
Faults (once confirmed) within the first 6 months
- Within the first 30 days: you have a right to reject the faulty item and receive a full refund once the item has been collected (at our cost) and processed by our warehouse team. Alternatively, we’d be happy to replace it for you, or offer a credit against something else.
- After 30 days, but within 6 months: we will attempt to repair the item, or if that is not possible we will replace it with one of equal value. If we are unable to do so, we will offer you a full refund.
My Wishlist
Wishlist is empty.